Frequently Asked Questions
🌿 About Our Products
What is Goshen Provisions®?
Goshen Provisions® is a Caribbean wellness brand rooted in Jamaican healing traditions. We craft small-batch fresh juices, herbal wellness products, body care, and digital wellness guides — all made with real, whole ingredients and no preservatives or artificial flavors.
Are your juices made with real ingredients?
Absolutely!! Every juice is small-batch crafted with 100% real, whole ingredients. No preservatives, no artificial flavors, no shortcuts. Just pure Caribbean wellness in every bottle.
Are your products vegan?
Most of our products are plant-based. Some juices are sweetened with raw honey, which is not vegan. Please check individual product descriptions for full ingredient lists.
Do your products contain allergens?
Please review the full ingredient list on each product page. If you have specific allergies or dietary concerns, please contact us before ordering at hello@goshenprovisions.com.
🚚 Shipping & Delivery
How long does shipping take?
Standard shipping takes 3-5 business days. Fresh juices are shipped in insulated packaging with ice packs to maintain freshness.
Do you ship nationwide?
Yes!! We ship across the continental United States.
How are fresh juices kept cold during shipping?
All fresh juices are packed in insulated boxes with ice packs. Please refrigerate immediately upon arrival.
What if my order arrives damaged?
Contact us within 48 hours at hello@goshenprovisions.com with photos and we will make it right!!
🧃 Fresh Juices
How long do the fresh juices last?
Best consumed within 3-5 days of delivery. Refrigerate immediately upon arrival.
What size are the juice bottles?
All fresh juices come in 8 fl oz bottles — the perfect single-serving wellness drink.
🌺 Sea Moss & Wellness Products
What are the benefits of Sea Moss?
Sea Moss contains 92 of the 102 minerals the human body needs. Benefits include immune support, improved digestion, thyroid health, skin clarity, and increased energy.
How should I store Sea Moss Gel?
Refrigerate and consume within 3-4 weeks. You can also freeze in ice cube trays for longer storage.
💳 Orders & Payments
What payment methods do you accept?
We accept all major credit cards, debit cards, Shop Pay, Apple Pay, and Google Pay.
Can I cancel or modify my order?
Orders can be modified or cancelled within 2 hours of placement. Contact us at hello@goshenprovisions.com.
Do you offer refunds?
Due to the perishable nature of our fresh products, we do not accept returns. However if there is an issue with your order, contact us within 48 hours and we will make it right.
📱 Still Have Questions?
Reach out at hello@goshenprovisions.com and we'll get back to you within 24 hours. 🌿👑